So I do the same dog and pony show with supervisor 'Bruce', answering the same questions, and at the end of the long and useless conversation, he tells me there is nothing he can do.

At this point, I thought I had been escalated and reached a supervisor of supervisors, 'Bruce'. He said he couldn't help me, so I asked to speak to his supervisor. That email never came, so I called again Nov 1, jumped through the initial agent hoops again, and finally got a supervisor. She promised she could take care of it and I would receive email confirmation 'shortly'. The supervisor I spoke with on Oct 31 agreed the system incorrectly flagged the transaction and it was in fact a qualifying ACH deposit. I then procured the ACH transaction details from my employer's bank, which I attached to the support ticket. They can only see what the 'system' tells them, and the 'system' incorrectly flagged that transaction as not qualifying for the referral program, when in fact it does qualify.įrom their web page 'A Qualifying Direct Deposit is a deposit of $200.00 or more by Automated Clearing House (“ACH”) that comes from your employer'. I knew that it was, but Chime agents apparently don't have the capability to see that. The problem, I was told, was that the deposit was not an ACH transaction. I called back, as the agent instructed, to get our accounts linked, as I had completed all the requirements. At this point I was just trying out the service. I also activated the debit card when it arrived. So I directed my employer to make a $200 deposit out of my payroll to Chime and that transaction went through. We immediately called support and they assured us it was not a problem, and instructed me to continue with the direct deposit and card activation and when that was completed they could manually link the accounts for the referral bonus. I signed up 10 minutes before she sent me the referral link. My wife has a Chime account and suggested I sign up.

Amazon direct deposit chime